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RL's Client Success Team
Say hello to a new RL client experience, designed to support you at every step of the way! Learn about the five teams within Client Success at RL and how they can help you through every step of your journey. From a dedicated...
Welcome to RL HUB
RL HUB is your space to connect and interact with RL and its users, get up to speed through training resources and manage your cases all in one spot!
Remote System Administration (RSA)
Let RL’s system experts consult on the best way to get more out of your software, and configure your pick lists, forms, reports and alerts for you.
Want healthcare software you'll love? RL6:Risk is an easy-to-use incident reporting solution designed to help you take patient safety to the next level!
13 VideosView All
Random Act of Kindness Day 2017 @ Sunnybrook Hospital
For #RandomActOfKindness Day, we surprised patients & visitors at Sunnybrook Health Sciences Centre by paying for their parking. We know hospital visits can be difficult and were humbled by the hugs and tears that such a small ...
Holiday Jumble - Play for a cause!
Help Santa organize his workshop in time for Christmas! This year, in support of The Hospital for Sick Children (SickKids), RL has created a holiday game that is equal parts fun and good deed. The idea is simple: for every ...
ASHRM 2016 - Grand Prize Draw
This year at ASHRM (American Society for Healthcare Risk Management) we had a few surprises in store!
7 VideosView All
How to Report RL6 to a PSO
Brandon discusses how you can report RL6 data to a PSO using RL's Standard PSO Service. For more information, visit the article "Submitting RL6 Data to a Patient Safety Organization (PSO)" on HUB: http://bit.ly/2eiMNy9
Top 3 RL6 Dashboards: How to Interpret Them Better
Heidi talks us through how her top 3 dashboards can help you track data better to further improve the quality of care at your organization.
The Scoop on RL6 Dashboards
Heidi explains how RL's dashboards can help you interpret your data to see what's really going on at your organization.
Collecting Patient Information
Faroud shares an exciting new enhancement to the RL6 File Interchange Module (FIM). Living in the digital age means we need to work extra hard to protect patient privacy. Learn how this feature can help in the event that your h...
11 VideosView All
Involving Trainee Physicians in Patient Safety Reporting
Hear Dr. Jonathan Bae, the Associate Chief Medical Officer for Patient Safety and Clinical Quality at Duke University Health System, discuss how Duke involves trainee physicians in safety reporting, including how they incentivi...
What is an HRO ?
Dr. Tom Peterson is the former VP, Chief Safety Officer at SCL Health and current President of One Safety, LLC. He explains what makes an HRO (high-reliability organization) and why it's important.
The Importance of Near Miss Reporting
At Brigham and Women's Faulkner Hospital, 75% of the safety event reports in RL6 are near misses. Near miss events are much more common than events where harm actually reaches a patient, as much as 7-100 times more frequent. Ch...
Dr. Richard Guthrie
Ochsner Health System's Chief Quality Officer, Dr. Richard Guthrie, talks to RL Solutions about patient safety and the importance of shifting our mindset from reacting to risks to proactively preventing harm.